Question 1

How much does HomeVisioner for Shopify cost?

Accepted Answer

Free includes 20 visualizations a month. Starter is $14.99 a month (100 visualizations), Growth $49.99 (300), Pro $149.99 (1000). Billed by Shopify in USD; Starter includes a 14-day free trial.

Question 2

What happens when the month's visualizations run out?

Accepted Answer

On Free, Starter and Growth, the widget pauses until the next billing period or until you change plan — you are never charged more than the plan price. Pro can optionally continue at $0.17 per extra visualization, up to $85.00 a month.

Question 3

How do I set the app up?

Accepted Answer

Install from the Shopify App Store, drag the HomeVisioner block into your product template in the Theme Editor, and switch on the products or collections you want covered. No code. If you get stuck, we set the app up with you at no charge.

Question 4

Which products can it visualize?

Accepted Answer

Home and interior catalogues: rugs and carpets, furniture, flooring, tiles, wallpaper, lighting, wall art and home decor. Each product is rendered as an object in the room, as a floor covering, or as a wall finish.

Question 5

What happens to the room photos shoppers upload?

Accepted Answer

Uploaded room photos and generated previews are deleted automatically 30 days after upload. Shopper photos are never used to train AI models.

Question 6

How do I reach support?

Accepted Answer

As a store customer, reach us right inside the app. For anything else, use the contact form.

Question 7

How much does HomeVisioner for ikas cost?

Accepted Answer

Free includes 20 visualizations a month. Starter is €24.99 a month (100 visualizations), Growth €74.99 (300), Pro €199.99 (1000). Billed in euros; Starter includes a 14-day free trial.

Question 8

What happens when the monthly quota runs out?

Accepted Answer

On Free, visualizations continue in the next period. On the paid plans, each further visualization is charged — Starter: €0.30 each, at most €50.00 a month; Growth: €0.25 each, at most €200.00 a month; Pro: €0.20 each, at most €500.00 a month. You set the limit in the panel or turn extra usage off.

Question 9

Do you help with setup?

Accepted Answer

Yes, setup support is free. The button places itself next to “Add to cart” without code; we adjust its position and look with you if you like.

Question 10

How long does a visualization take?

Accepted Answer

It is usually ready in seconds.

Question 11

What happens to the photos?

Accepted Answer

Room photos and results are kept for at most 30 days, then deleted automatically. They are not used to train AI models.

Question 12

Which results do I see in the panel?

Accepted Answer

The panel's gallery shows the results of the last 15 days, with product and date (on Starter, Growth and Pro).

Question 13

How quickly do I get my visualization?

Accepted Answer

You typically get your result within seconds, directly in the Studio.

Question 14

Can I upload my own products?

Accepted Answer

Yes, you can upload your own product images and test them directly in room scenes.

Question 15

Do I need design skills?

Accepted Answer

No, HomeVisioner is built so you can get started without any prior knowledge.

Question 16

Is HomeVisioner suitable for retailers?

Accepted Answer

Yes. For stores, HomeVisioner is an app for Shopify and ikas — see the Shopify and ikas tabs for answers about them.

Question 17

How do I reach support?

Accepted Answer

Store customers reach us right inside the app. For the Studio and general questions, please use the contact form.

Question 18

What file formats are supported?

Accepted Answer

HomeVisioner supports JPG, PNG and WEBP. For best results, we recommend product images with a transparent background (PNG).

Question 19

What is the maximum image size?

Accepted Answer

You can upload images up to 10 MB. For faster processing, we recommend files under 5 MB.

Question 20

Can I visualize multiple products at once?

Accepted Answer

Yes, you can place and visualize up to 3 products simultaneously in a single room scene.

Question 21

Which rooms work best?

Accepted Answer

HomeVisioner works especially well with living rooms, bedrooms, and offices. Bright, well-structured room photos deliver the best results.

Question 22

How realistic is the result?

Accepted Answer

The result is an AI image: perspective and light are adapted to your room. Scale and proportions are approximate – the dimensions in the product information are what counts.

Question 23

Does it also work with rugs, curtains, or wall colors?

Accepted Answer

Yes, HomeVisioner supports various product types – including rugs, runners, sofas, armchairs, coffee tables, and much more. For wall colors and curtains, we recommend uploading the corresponding product image.

Question 24

What happens when my credits run out?

Accepted Answer

When your credits run out, you cannot create further visualizations until you purchase new credits. Existing results remain in your account.

Question 25

Can I purchase additional credits?

Accepted Answer

Yes, you can purchase additional credits at any time. Simply visit the pricing page or the "Buy Credits" section in your account.

Question 26

Do my credits expire?

Accepted Answer

No, your credits never expire. They remain valid until you use them – with no expiry date. This is one of the key advantages of HomeVisioner.

Question 27

What payment methods are accepted?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) as well as other payment methods through our secure payment provider Stripe.

Question 28

Can I receive an invoice?

Accepted Answer

Yes, after every purchase you automatically receive an invoice by email. You can also find invoices in your account area under "Invoices".

Question 29

Are my images stored?

Accepted Answer

Your uploaded images and generated visualizations are securely stored in your account and visible only to you. You can delete them at any time.

Question 30

Can I delete my account and data?

Accepted Answer

Yes, you can delete your account at any time through the account settings. All your data and images will be permanently removed.

Question 31

Do I need to register to use the first preview?

Accepted Answer

No, you can try HomeVisioner initially without registration. An account is required for saving and managing your visualizations.

Question 32

Which product is right for my store?

Accepted Answer

For Shopify and ikas stores there are the HomeVisioner apps; Studio is for personal use. If you need a custom integration, write to us through the contact form.

Frequently Asked Questions

General

Product & Technology

Credits & Payment

Account & Privacy

Stores

How much does HomeVisioner for Shopify cost?+

What happens when the month's visualizations run out?+

How do I set the app up?+

Which products can it visualize?+

What happens to the room photos shoppers upload?+

How do I reach support?+

How much does HomeVisioner for ikas cost?+

What happens when the monthly quota runs out?+

Do you help with setup?+

How long does a visualization take?+

What happens to the photos?+

Which results do I see in the panel?+

General

How quickly do I get my visualization?+

Can I upload my own products?+

Do I need design skills?+

Is HomeVisioner suitable for retailers?+

How do I reach support?+

Product & Technology

What file formats are supported?+

What is the maximum image size?+

Can I visualize multiple products at once?+

Which rooms work best?+

How realistic is the result?+

Does it also work with rugs, curtains, or wall colors?+

Credits & Payment

What happens when my credits run out?+

Can I purchase additional credits?+

Do my credits expire?+

What payment methods are accepted?+

Can I receive an invoice?+

Account & Privacy

Are my images stored?+

Can I delete my account and data?+

Do I need to register to use the first preview?+

Stores

Which product is right for my store?+