Question 1

How quickly do I get my visualization?

Accepted Answer

You typically get your result within seconds, directly in the Studio.

Question 2

Can I upload my own products?

Accepted Answer

Yes, you can upload your own product images and test them directly in room scenes.

Question 3

Do I need design skills?

Accepted Answer

No, HomeVisioner is built so you can get started without any prior knowledge.

Question 4

Is HomeVisioner suitable for retailers?

Accepted Answer

Yes, the platform also supports product presentations and workflows for retailers.

Question 5

How do I reach support?

Accepted Answer

The easiest way is via the contact page so we can handle your request quickly.

Question 6

What file formats are supported?

Accepted Answer

HomeVisioner supports JPG, PNG and WEBP. For best results, we recommend product images with a transparent background (PNG).

Question 7

What is the maximum image size?

Accepted Answer

You can upload images up to 10 MB. For faster processing, we recommend files under 5 MB.

Question 8

Can I visualize multiple products at once?

Accepted Answer

Yes, you can place and visualize up to 3 products simultaneously in a single room scene.

Question 9

Which rooms work best?

Accepted Answer

HomeVisioner works especially well with living rooms, bedrooms, and offices. Bright, well-structured room photos deliver the best results.

Question 10

How realistic is the result?

Accepted Answer

Our AI generates highly realistic visualizations that account for perspective, lighting, and shadows. The result is suitable directly for product presentations and marketing materials.

Question 11

Does it also work with rugs, curtains, or wall colors?

Accepted Answer

Yes, HomeVisioner supports various product types – including rugs, runners, sofas, armchairs, coffee tables, and much more. For wall colors and curtains, we recommend uploading the corresponding product image.

Question 12

What happens when my credits run out?

Accepted Answer

When your credits run out, you cannot create further visualizations until you purchase new credits. Existing results remain in your account.

Question 13

Can I purchase additional credits?

Accepted Answer

Yes, you can purchase additional credits at any time. Simply visit the pricing page or the "Buy Credits" section in your account.

Question 14

Do my credits expire?

Accepted Answer

No, your credits never expire. They remain valid until you use them – with no expiry date. This is one of the key advantages of HomeVisioner.

Question 15

What payment methods are accepted?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) as well as other payment methods through our secure payment provider Stripe.

Question 16

Can I receive an invoice?

Accepted Answer

Yes, after every purchase you automatically receive an invoice by email. You can also find invoices in your account area under "Invoices".

Question 17

Are my images stored?

Accepted Answer

Your uploaded images and generated visualizations are securely stored in your account and visible only to you. You can delete them at any time.

Question 18

Can I delete my account and data?

Accepted Answer

Yes, you can delete your account at any time through the account settings. All your data and images will be permanently removed.

Question 19

Do I need to register to use the first preview?

Accepted Answer

No, you can try HomeVisioner initially without registration. An account is required for saving and managing your visualizations.

Question 20

Are there volume discounts or enterprise packages?

Accepted Answer

Yes, we offer special enterprise packages with volume discounts for businesses. Contact us via the contact page for a custom quote.

Question 21

Can I integrate the API into my own store?

Accepted Answer

Yes, API integration is available for B2B customers. This allows you to embed the visualization features directly into your online store or platform. Contact us for more details.

Frequently Asked Questions

General

Product & Technology

Credits & Payment

Account & Privacy

B2B

General

How quickly do I get my visualization?+

Can I upload my own products?+

Do I need design skills?+

Is HomeVisioner suitable for retailers?+

How do I reach support?+

Product & Technology

What file formats are supported?+

What is the maximum image size?+

Can I visualize multiple products at once?+

Which rooms work best?+

How realistic is the result?+

Does it also work with rugs, curtains, or wall colors?+

Credits & Payment

What happens when my credits run out?+

Can I purchase additional credits?+

Do my credits expire?+

What payment methods are accepted?+

Can I receive an invoice?+

Account & Privacy

Are my images stored?+

Can I delete my account and data?+

Do I need to register to use the first preview?+

B2B

Are there volume discounts or enterprise packages?+

Can I integrate the API into my own store?+